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CrossCountry Mortgage, LLC is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. All loans subject to underwriting approval. Certain restrictions apply. Call for details. *Certificate of Eligibility required.

Client Testimonials

"A Word from Our Clients


" Thank you and the team SO much for the beautiful cutting board! That was so nice and thoughtful of you guys! We really appreciate it and appreciate all your hard work in helping us.  Thank you for the amazing service.  Thank you so much!"
-Kaitlyn & Dan Roaf, Salisbury MA
I would like to thank Jeff, Jared, Katie and the entire team for managing my refinance.  I truly appreciated your professionalism and your working so dilligently to find the right product for my needs.  I look forward to working with you all again for my future home loan needs.
-Lisa Auffrey, Wakefield MA
"I couldn’t be more grateful. I love my new home and I appreciate the fact that you and your team made it possible for me. Thank you all from the bottom of my heart." 
-Emilia Depina, Weymouth MA
"Jeff, Jared and his entire team were outstanding from start to finish. I've never experienced better customer service in my entire life! My backround professionally is in customer service/sales. This entire experience ran smoothly, even though it combined both close proximity and long distance finish. We highly recommend anyone who is looking for a mortgage - either brand new first timers to the experienced shopper to give these people a call, you will be pleasantly surprised in the offerings."
-Janet Finney, Oviedo FL
"Hi Jeff, I've recently had the opportunity to work with your team - Jared, Katie, and Kerry. I wanted to mention that the level of service I received through my loan process was absolutely fantastic. I really enjoyed the quick responses from each of them, as well as all the frequent status updates along the way. Thank you again!"
- Carl J. Cyr, Weymouth MA
"I just wanted to take a moment and thank all of you for your hard work in getting my loan closed.  There were times when I didn't think it would happen.  I feel like you all went above and beyond to make sure things got done and I am grateful.  Your professionalism, knowledge, and promptness is  unparalleled.  I will certainly continue to recommend CrossCounty Mortgage to anyone I hear is in the home buying process."
- Joe Fitzgerald, Gloucester MA
 "Jeff Palermo and his staff are so easy to work with and make the refinancing processs so easy! My husnabd and I would highly reccomend them! We acutally have a few times and everyone else says the same.
- Paul & Erica Morais, Peabody MA
" Alex was awesome. He always answered my questions or concerns no matter what time of day it was. We would recommend him to friends and family."
-Edeith Dorestant, Dracut MA
"We just wanted to send a thank you to your entire team for making this, by far, the easiest mortgage process we have ever been a part of in our 15 years of home ownership. You are all fabulous and we can't wait to work with you again soon. We'll be sure to recommend you to our friends and neighbors."
-Philip & Jill DiChiara, Danvers MA
" Jeff Palermo and team went about and beyond to assits my husband and I on an urgent situation. The tean is professional, efficient, and eager to help. We would highly recommend to our family and friends. We will use Jeff and his team in the future."
-Shaina Caison Ruiz, Boca Raton, FL
 "I have to tell you that you guys are seriously the best we’ve worked with and won’t work with anyone else. When we purchased Durham Road the realtors and sellers gave you guys compliments and the same is happening this time too. The listing agent actually said she’s never had a buyers mortgage company give the weekly updates and be on top of everything as you guys are. Feel free to pass along to Jeff and Jared too. You guys rock."
-Michelle Dalton, Durham NH
" I cannot say enough good things about your team. Everyone I dealt with was professional and helpful. If I ever refi again I will call you."
-Sal & Charlsey Caraviello, Medford MA.
" The whole process was great, I was informed the whole time, my questions were answered, it was a great experience. I liked meeting everyone in person I also really appreciated the Tuesday updates that Katie-Lynn sent out. I would absolutely recommend you."
-Robb Charnock, Malden MA
"Alex was attentive and efficient. I didn’t really have to do a single thing. Alex took care of everything and was willing to work with my financial advisor to make sure I was all set."
-Renee Gelin, Reading MA
" Thank you for your patience and understanding while helping us navigate all the financial and legal decisions and paperwork. I would definitely work with CrossCountry Mortgage again."
-Steve Marshall, Woburn MA
"Very pleased. I'll refer friends. Next time I refi- I'll be back."
-David Delisle, Danvers MA
"I just want to say in behalf of me and my family, we are very lucky to have Jeff, Jared, Alex, Katie, and the rest of their team in our life. No matter when we needed them they were always there for us to make things go as smooth as we needed."
-Steve Fiste, Danvers, MA
" I am so pleased with the entire process, smooth, professional and very efficient."
-Michell Marvel, Brockton, MA
" The Palermo Team was excellent. The team delivered on all commitments, met all of the time gates and kept us informed on the status of the loan. We will be recommending the Palermo team to our friends and family. Thanks for making a hectic process pleasant."
-Michael & Ally Trotter, Bolton MA
"Bob - I very much appreciate your help and guidance through this whole process.. You were a tremendous help!!  Working with Candace was easy and she was also great to work with.  I hope to work with you again in the near future! 
-Leah Rastiello, Melrose MA
"Moving was very stressful, but your team made the mortgage part of it easier. You answered questions quickly & were always available if we needed you! Thank you!
- Melissa & Gus Giamanco, Melrose MA
" Dear Jared and Team, My sincerest thank you for making our mortgage process easy to understand and communicating with Matt & I every step of the way. I've been raving (in a good way) about my experience to all my friends and family and will be sure to give them your information when it's time for them to get a mortgage or refinance. Thanks again."
Matt & Tara Bongiorno, Peabody MA
" Very happy with the responsiveness off all the staff we interacted with and their willingness to offer alternative ways of handling issues."
Joseph & Sarah Ssozi, Lynn MA
-Bob Joyce was fabtastic! As soon as we contacted him about our needs, he worked immediately on educating us on the process and helping us get into the home of our dreams!!"
-Anastasia Mower, Groveland MA
" Hi Everyone, On behalf of Jim and I, wanted to thank you for all your help through our loan process. The close went great and we were thrilled to spend the weekend in our new house!   It was wonderful to be able to close within the 30 days too. It was great working with you and thank you again!"
-Jessica Keith, St. Petersburg FL
"Jeff and his team were excellent. They were very professional thorough and efficient. On top of this they really cared about helping us get the best mortgage possible. I would absolutely use them again!"
Kip West, Nahant MA
"Thanks again Jared for a great job! You guys are the best in the industry!"
Dan P, Westbotough MA
"I have purchased and refinanced homes with different lenders, the process was never as easy and straight forward as it was with Jeff's team. I highly recommend Jeff's team above any other."
Michelle and John D, Dover NH
"I am so pleased with the refinance process through CrossCountry. It was seemingly effortless. I can't say enough about your entire team. Thank you so much!
Michelle Marvel, Brockton MA
"It was a great experience, everyone was very professional and timely in their responses and they stayed on top of the loan process to successfully close without any issues. Thank you very much!"
Nancy Smallenburger, Bedford MA
"You have been so great and on top of my loan and I really appreciate that. I have heard horror stories so I am so glad I didn't have that experience. You made it pretty painless. I have already recommended you guys to a couple friends, hoping my big mouth will help generate a little business for you!!"
Kelli B, Saugus MA
"We are very grateful for the support we received from Jeff Palermo and his staff when we began the process of buying a new home. Having worked with this team for several years in the past (we had successfully refinanced our mortgage with them three times) we felt very comfortable working with them when we decided to sell our first house and buy a new one. We needed to move quickly and Jeff and his staff worked very well with us to ensure that the transaction would be a smooth one. We would recommend them highly to anyone looking to refinance their current home or buy a new home."
Joe and Laura P, Burlington MA
"Thanks for all your help. You and your team have been outstanding!"
David and Ashley M, Reading MA
"Thank you so much to you Jeff and your team. All the Realtors were impressed and totally appreciated the 2pm Tuesday updates. Thank you again to Jeff, Jared, and Kerry for making the process of buying my first single family home so easy and pain free!!!"
Janyce L, Winthrop MA
"Hi Jeff! Youtr team was fantastic, Jared and Kerry specifically. The attorney was great as well!"
Matt and Allison W, Beverly MA
"I will be sure to refer you as soon as I know someone bying or refinancing a home."
Annette L, Stoneham MA
"Thanks for a great experience and a quick and successful home-buying process. Your team works well together and you live up to your reputation! Thanks again for everything. I'll enjoy my new home for years to come."
Kyle M, Chelsford MA
"I wanted to thank everyone for their hard work making this happen. I know it wasn't easy to make it all happen, but it meant so much to me and my family."
JoEllen E, Wakefield MA
"Thank you so much for everything. You and Kerry got us through it. We are very excited to move in."
Anne and Karina P, Burlington MA
"Thank you so very much for all your work. As this is my first time, I hear this was not typical; I know you and your team worked very hard to get this done and I appreciate it all to the point where I owe you my house-literally owe you my house. Thank you again!"
Nathalie D, Malden MA
"I just wanted to touch base with you and let you know that everything went well during the closing on Friday. We are officially new home owners and we are super excited!!! We were very pleased with your work and will definitely recommend your services to our family and friends."
Jeff and Yohanka T, Dracut MA
"The team was fabulous. We can't see how it could have been better."
Mike and Kristen R, Melrose MA
"Working with Jared was great, clear to the point and easy to understand. Getting all paper done by emails was the best. Thank you guys for making this mortgage happen for me. Love my new home!”
Juan O, Everett MA
"Everything went well with the mortgage process. It was a big event for us to buy this house, so once in a while I was in complete panic mode. Jared was helpful, always returned phone calls and answered the many questions that I had. Thank you for your time and dedication and I will make sure to refer your company to any of my friends or coworkers."
Milva R, Medford MA
"I wanted to thank you all and let you know how much I appreciated everything that you did to assist us in buying the home and getting the loan. You guys are very friendly and professional, I enjoyed doing business with you and would highly recommend you to anyone needing financial guidance."
Hardeep S, Billerica MA
"I was very satisfied with my experience. I felt that there was good communication throughout the process, and all my questions were answered. I liked that both times I was at the office Jeff personally came out and introduced himself and said "Hi". Jeff made me feel that my business was appreciated, and not that I was just another file folder. I would definitely recommend Jeff Palermo to friends and family."
Cassie S, Merrimac MA
"I want to take this opportunity to say I was extremely pleased with the entire process of getting the loan to close. The Tuesday updates were very helpful in letting us know where we were in the process. I want to thank Jared, Kerry and the rest of the team for making this such a great experience. I would highly recommend the company to my friends and family."
Joe and Daniela P, Danvers MA
"Now that the buying process is done, I just wanted to extend our appreciation for working with us, and dealing with us, in answering any and all questions we had through the process. We appreciated it! Also, we're in the process of moving some stuff over and found a shipped box of cookies at the door of our unit yesterday evening. Thanks for these as well, they are excellent!"
Brendan and Josh B, Malden MA
"I wanted to send a quick thank you email to your team for working with me and all my questions and having the patience you did with me! I appreciate your hard work and getting the loan all figured out for me! I am getting settled in my new home and sold my condo this morning and I am hoping this is the last of this for a long time! THANKS AGAIN!"
Heather F, Boxford MA
"Great experience from start to finish. Always kept in touch and answered all my questions along the way."
Miquel P, Wakefield MA
"Very enjoyable, low stress very professional, highly recommended."
John A, Methuen MA
"The Jeff Palermo Team was extremely proactive and organized."
Megan C, Malden MA
"I would like to extend our deepest appreciation for the incredible care every one of you took for this transaction. From the moment of my initial contact with Jared, through today, I continuously said "wow", this is proficiency at its finest! I am a stickler for details and have always believed that adhering to them is really the only way to attain perfection, or close to it! You definitely proved yourself. As a Realtor here in California, I obviously have limited ability to refer any business to your firm, but rest assured if I ever have the opportunity, I certainly will."
Jo S, Westerly RI
"We just wanted to thank you for all the hard work that you and your team did for us to get the condo. Also thank you for the gift card, we just used it...neither of us ate all day and it was nice to be able to celebrate afterwards."
Carol and Jim G - Methuen MA
"My wife and I just wanted to drop a note and let you know how happy we were with your team through our first home purchase. Jared was responsive, friendly and helpful throughout the process. We thought your team was great, and we’d happily recommend your firm to friends and family looking to buy."
Leyre G and Mike H - Sharon MA
"Thank you for everything you have done for us. You went well above our expectations and we will definitely recommend you to anyone that we know that will need a mortgage. We are very excited about our purchase and cannot wait till everything is finalized and we can move in."
JoAnn and Tony A - Whitman MA
"From start to finish, Jeff and his team were very informative and helpful. Any questions or concerns, they answered professionally and reassuringly. Experience was great and will continue with their services. Thank you!"
Yaritzi C, Billerica MA
"Patrick and I want to thank you and your team for your great work! You made the process efficient and effective. Your team kept us on track and informed. We truly appreciate how streamlined the process was. Everyone was quick to get back to us and your online system made the paperwork process much easier than our last mortgage. Thank you for getting us to the finish line. We will recommend you to all our friends!"
Lindsay D, Lynnfield MA
"Absolutely the easiest, quickest, most professional refinance I have ever completed!"
Mark D, Revere MA
“The entire staff was helpful and informative. Being able to email most of the requested documents made the process very convenient. Our refinance went as smoothly as our initial home purchase.”
Rimas K, Burlington MA
"Jeff, Kerry & Jared & the rest of the team were patient, fast and reliable. They explained everything along the way. They made it a successful and enjoyable process."
Marlene W, Salem MA
"In a word effortless! I was kept informed and educated through out the process. Very satisfied."
Lori K, Northboro MA
"Being a first time home buyer, the whole idea of buying and owning a house/condo is a bit scary and overwhelming. Everyone was very helpful. I will definitely recommend to anyone in the future. Thanks so much!"
Michelle T, Billerica MA
"Hi Jeff, It's so nice working with you and your team. The only way a refi could be easier is if you sign my name to all the docs."
Sandy J, Dracut MA
"Thank you very much for your patience. The closing went fine last night and we are very happy that our mortgage payment will be going down almost $400 per month! That will really allow us to build up our savings and get back. Thank you very much. We will definitely recommend your company to our friends."
Mike and Corey A, Farmington CT
"Thank you so much for the package you sent with the delicious cookies! I appreciate all your help during the process of buying my house...You were so supportive! You made it an easier transition for me, as it felt overwhelming at times."
Lisa C, Woburn MA
"Thanks Jeff. We will be sure to recommend you and your team to any friends/family who are looking to buy, sell or refinance a home. I’ve already passed your name along to my cousin. You and your team did a great job, and we appreciated the “thank you” gifts as well. We have refinanced in the past, and this easily was the best experience that we have had. Keep up the good work! Have a good day, all. Very truly yours."
Ethan and Layla F, Braintree MA
"I wanted to let you know that my family returned last week from our Disney trip we won at last year’s Family Appreciation Day! We had a great time. Thank you again for all that you do for your clients!"
Alana A, Stoneham MA
"I just wanted to thank the team in getting our loan approved so quickly. It was a real pleasure working with all of you and I was so impressed how efficiently everyone works. I look forward to working with you all again. Warm regards."
Arlene T, Reading MA
"Your service is far superior to three other companies we have used in the past. That's why we've used you four times in the past two years!"
Carla B, Melrose MA
"We just wanted to say thank you for helping us with our recent refinance. We appreciate you being proactive in letting us know when the rates drop and also helping with various questions that come up during the process. Having a smaller mortgage payment each month is a welcome change as we’ll be using the “extra” money to use towards our upcoming wedding. We also appreciated the brownies and gift cards that you sent after the loan was closed. Thanks again for everything!"
Jason A and Rachel H, Woburn MA
"This transaction was not a normal one because of the many ups and downs we had dealing with the sellers but with the great help of your team we overcame all obstacles and are living in our new home, thank you."
Andrew and Gina M, Tewksbury MA
"Jeff & His team went above and beyond to help us with our financing."
Mike and Audra K, Lunenburg MA
"What Jeff and his team did was magical. I had tried to get a loan with 3 other lenders and was denied all three times when my realtor said you have to call my mortgage guy. We only had about three weeks before we were supposed to close so I wasn’t sure if he could pull this off. I am happy to say not only did he pull it off but we were actually able to close a few days earlier than expected. In the future if I need a mortgage Jeff and his team will be the only ones I call. I am very happy with the great job they did and will recommend anyone buying a home don’t waste time trying to go to other lenders, Jeff will get your loan closed fast and without any issues.”
Kevin N, Everett MA
"Everyone affiliated with Jeff Palermo is very professional. The service is excellent. This was our third refinance wtih Jeff Palermo. As usual Jeff was great to work with. Very helpful throughout the process."
Joe and Laura P, Burlington MA
"Our experience with Jeff Palermo was wonderful! whatever we needed, Jeff and his team were always available to us. Thank you!"
Nadine and Tino M, Revere MA
"Perfectly happy with everything and everyone for our refinance."
Cynthia S, Lynnfield MA
"It was a very easy 10-15 minutes to get my information and then the closing date was here very soon. You were all very pleasant and professional. I couldn't think of anything (you could do better) - you guys were great. Thank you!"
Deborah G, Lynn MA
"No surprises, quick closing, kept updated. Couldn't ask for more. Everything was great!"
Jill R, Tewksbury MA
"We are so much better off this month than last!"
Ed and Andrea H, Wellesley
"Myself and my children thank you very much for helping us get our new home. I wanted to just say that I am very appreciative for the service that you gave me."
Myrielle C, Melrose MA
"Everything was great!"
Mike K, Dracut MA
"Everything went very smoothly!"
Irene G, Rever MA
"The overall experience was great. Jeff and the closing attorneys were very helpful and answered all of my questions in a timely fashion."
Jennifer and Nelson R, Melrose MA
"No problems, thanks so much. I will give (family, friends, co-workers) your card."
John and Natalie D, Danvers MA
"My experience was quite easy and Jeff and Kerry kept me informed the whole way through the process!"
George I, North Andover MA
"Overall great experience, fast, informative and a great savings over the term of the loan. Thank you."
John and Joan M, Eason MA
"Quick, easy, organized and a pleasant experience. Well done!"
Jane M, Topsfield MA
"Smooth as silk and closing attorney was awesome."
David W, Peabody MA
"Everything went smoothly and Kerry was great to work with. She was available for questions and responded promplty."
Jonathan and Stacia B, Ayer MA
So far excellent. It's been a pleasure working with you and your team."
Michael and John C, Natick MA
"Wonderful. All the time you spent going over numbers with us and your honesty (everything you thought & promised) was fabulous. Thank you!"
Andrea and John E, North Attleboro MA
"Closing went beautifully Tuesday. Many Thanks. Please give my regards to your great staff."
David R, Gloucester MA
"Honestly, nothing (could have been better). We couldn't have been happier with the process. Very stress-free! Your team was a pleasure to deal with!"
Timothy and Michelle M, Dorchester MA
"Thank you for all of your help!"
Ron and Courntey P, Woburn MA
"I just want to thank you for all of your work in helping me purchase a home. My children and I are very excited! The closing went very smoothly thanks to all of you. We enjoyed using the gift card to the 99 Restaurant after the closing to celebrate moving in to our new home! Thank you also for the gift card to the comedy club. That will be fun!"
Karen N, Burlington MA
"I just wanted to say thank you for everything you and your staff had done for my wife and I. You knew what our concerns were from the start and that it was a sensitive issue and you still worked with us. It is nice to see that there are still some professional people with honor and integrity, which is very hard to find nowadays. I will be happy to refer anyone to you. Please feel free to use me as a reference as well. By the way, we enjoyed out Fridays card last night. I will put the Depot card towards a sprinkler system for my yard. Thank you very much for the gift cards."
Bill T, Reading MA
“Thank you very much for all of your help in financing our new home. We appreciate everything you and your team did. It has been quite an experience for us purchasing a home here in the U.S.A. Once again thank you.”
Christine and Douglas B, East Wareham MA
"By now everything should be processed with our refinance. We would like to thank you for helping us out. You were there for us at the right time and the right moment, TWICE. Our monthly payment is now really affordable and we are so happy. We appreciated you very much and we definitely will give to anyone that we know your contact information. If you have any questions or need something, please let us know. Thank you to you and your staff."
Wanda M and Herman R, Methuen, MA
“Everything went very smooth. Jeff made the process extremely easy and we loved our gifts.”
Jim and Melissa H, Saugus MA
“We wanted to thank you for all your help in financing our first home. You were so helpful answering our questions without making us feel more confuse than when we started. Your willingness to answer any and all calls/questions your efforts to make this affordable are so very appreciated."
Kristin and Michael C, Framingham MA
"Everything went excellent and we are both very happy and thank you immensely. You have a great team. We will definitely refer you in the future. Please keep us updated as well as to lower rates whenever they become available.Thank you again."
Susan and Mark G, Wakefield MA
“The service by Jeff Palermo was excellent. In our years of purchasing homes and refinancing, Jeff was the best. Thanks!”
Karen A, Saugus MA
“You work with the clients to help them according to their needs I would say you are way beyond most companies."
Denise D, Springfield MA
“Jeff, Thanks for the great job you do. I am very happy with the service you provided me."
Grace N, Malden MA
“I believe you have a perfect product in my experience - Excellent."
Peter D, Revere MA
“You and your staff kept me informed all the way throughout. I felt safe."
Robert Z, Saugus MA
“It was fantastic…and this is our 5th home purchase and by far the best!!! – Thank you. You both are the best, most organized and reliable mortgage people we have ever worked with! (And we have had 6 houses in 3 states and 2 different countries so we come with a history of brokers!!!)"
Tom B and Heather R, Maynard MA
"Hi Jeff, Just wanted to drop you a line to compliment you and your staff for a great refinance experience. Your staff was very friendly and helpful. The closing last Friday was a breeze. I felt that Jeff Palermo was first rate and I will not hesitate to recommend you to friends or family. Thanks again for a great experience and for the gift cards."
Dave W, Peabody MA
“My experience was one of great ease. Every time I thought there might be an issue Jeff made me feel at ease and took care of it.”
Jean W, Saugus MA
“Your entire staff was terrific, very professional and prompt.”
Irene M, Wallingford, CT
"We thought it was great and everything was explained well and we felt comfortable."
Renny and Nancy C, Saugus MA
"The process was easy and all of my questions were always answered quickly & clear for us to understand."
Brian and Christine M - Gloucester MA
"It was the best experience we have had in 30 years. This is our seventh purchase & this was the best. Thanks, Jeff."
Tom and Celia O, Saugus MA
"Very Pleasant experience – felt we were in good hands. Jeff & his team were very patient in answering my questions. Received great service and special attention. Thank you!"
Tonia J, Malden MA
"We loved all of the surprise gift cards and cookies! It really added to the experience. What a great touch!"
Scott and Jacie F, Burlington MA
"This was the easiest part of the whole home buying thing! You and your staff made us feel comfortable throughout! Thanks and I hope to do business with you in the future."
John and April B, Saugus MA
"Excellent! You took the time to explain everything to us and helped us through it all! Fast response time too!"
Christina P and Matthew N, Amesbury MA
"I honestly think you have it down to a science."
Susan N, Reading MA
"It had to be one of the easiest things I had to do. So smooth, I had heard horror stories from friends regarding closings. You made my new purchase experience a breeze. Once again thank you."
Janet P, Saugus MA
"As usual our dealings with Jeff and his team were efficient and just plain outstanding!"
Kathleen L, Revere MA
"The closing went great. I have to tell you that you are the best loan officer I have ever worked with. I tell my friends all the time about you."
Susan and Robert D, Danvers MA
"I just wanted to thank you for the delicious cookies, the home depot gift card and the Nick's comedy stop gift card. Your unique way of saying thank you to us did not go unnoticed or unappreciated."
Tracy and Ed C, Lynn MA
"You and your team have been very helpful throughout the entire process. Our dream of purchasing our first home has come true."
David and Claudia F, Peabody MA
"You've really lowered my monthly payments. Thank you for all you have done for us."
Neal and Donna L, Gloucester MA
"Thank you for helping us through the process and walking us through every little thing. The attorney was also great."
James H and Erika M, Peabody MA
"Always great to deal with you and your staff!"
Michael and Donna C, Parkland, FL
"You've all been there through every step. Whenever I had a question you were right there for me! You made the whole process so easy. I thank you from the bottom of my heart."
Carol S, Peabody MA
"Thank you for your great service, and the Home Depot card too!"
Jeffrey R, Needham Heights MA
"You are already doing an awesome job. Quick response, polite and curtious staff, wonderful treatment! Thank you."
Lori K, Northborough MA
"You guys made our loan process as stress free as could be. Thank you very much!! We appreciate it!!"
Steve and Kim F, Peabody MA
"Everything went really smoothly throughout the process. Many thanks to you and your staff for everything, we really appreciate it. Thanks again."
Mike and Molly R, Charlestown MA
"Thank you for your hard work getting our loan together. We appreciate your patience answering our questions, and your consistently prompt and timely help with each step of the process."
Marty L and Lauren F, Burlington MA
"It was a pleasure to have your services in such an attentive manner and the real respect I experienced as your customer."
Igor A, Saugus MA
"Even though we have not completed out refinance yet, we wanted to thank you and your team for taking the time to explain everything to us and to make us feel at ease to call you or your associates for any questions or concerns. We are confident that the rest of this process will go smoothly and that you are there should we have further questions. It is not always easy to find people in the business such as yourself to be so helpful, honest and forthcoming with information. A sincere thank you."
Michelle and Ed B, Burlington MA
"Everything went well. Please contact me when rates go down further!"
Kyle M, Andover MA
"Fantastic! Thank you! Everything was explained clearly and all phone calls and emails were responded very quickly."
Deirdre S, Beverly MA
"Thank you so much for all of your hard work. We couldn't be happier. We are so glad that you were with us during this important step in our lives. Thanks for being there when we called you so many times and especially when you called me yesterday to explain everything. Thanks for all of the gifts - you are welcome to come to our house any time."
Wanda M and Herman R, Methuen, MA
"Very smooth process... and good cookies!"
Patricia B, Wakefield MA
"Jeff, Kevin and I had a great experience. We're very glad to have been referred to you."
Elizabeth M, Lynnfield MA
"I just wanted to thank you very much for your help with my first home purchase. I absolutely love my new condo! It was great working with you and I will definately pass on the word of your good work."
Christy J, Revere MA
"Hi Jeff – Thanks to you and your team for expediting my refinancing. It went off without a hitch and I will receive the check next week. I will definitely suggest your group to anyone looking to refinance or get a mortgage. Also – thank you for the gift certificate – very thoughtful."
Jean O, Sandwich MA
"It was a pleasant surprise last week when I opened the note from you. Thank you for the gift card to the ninety-nine restaurant, it was so thoughtful of you - just as was the pass to comedy stop that you sent earlier. Throughout this whole process everyone made me feel as though I was the most important customer. All of the people in your office, the appraiser, and the attorney did their part terrifically. Thank you to one and all."
Ronald C, Salisbury MA
"Watch out for those brownies you sent us---very dangerously delicious. Many thanks for doing so well by us and for all the thank you gifts you have sent our way."
David R, Gloucester MA
"Just wanted to send you a quick thanks for a smooth refi. We continue to be happy customers."
Marty and Lauren F, Burlington MA
"Dear Jeff and Kerry, thank you for all of your help. A pleasure working with you...you made the process as effortless as possible."
A John P, Boston MA
"Thank's so much for all of your help with getting Jolyn and I into our house. Working with Jeff Palermo was great and we couldn't have asked for more. We were surprised by how helpful and patient you were with our questions. The whole process was smoother than expected."
Evan and Jolyn K, Wakefield MA
"I just wanted to thank you for everything. You were so helpful, and really made my condo purchasing process easy and enjoyable. I also wanted to thank you for the brownies and the gift card. That was so nice of you."
Ally L, Revere MA
"Many thanks, Jeff for all the assistance we received from you and your staff. You did a great job and were very patient leading us through this."
Bill and Glenda K, Lynn MA
"Just wanted to say thank you! The whole process was smooth from start to finish, even when you had to work through having no power our closing date stayed the same. Thanks for a fast, smooth, worry free process."
Kevin and Jaime H, Beverly MA
"We really had a great experience with our refinance. Kerry made everything smooth and easy for us. She was great to work with and helped with all of our concerns. Again, thanks for everything. It was so much more painless than we thought it would be. I will definately be spreading the work, and calling you for advice in the future."
James B, Hamilton MA
"Thank you for making this process as easy as can be for us. I will tell any and all about your great service, and thanks again for the nice gifts that you sent. Hope to work with you again."
Paul M, Burlington MA
"Everything went very well and you and your team made the complete process very easy and uncomplicated. I will for sure refer anybody to you who needs a refinance."
Juergen H, Malden MA
We would like to thank you for everything you did for us with all the curveballs we threw at you during the process. The closing went fine and the house is great. Working at a golf course I see and talk to a lot of people and when the topic comes up I will send everyone that asks your way, you guys were great! Also the little things like the gift cards, brownies, comedy club passes were things that made you guys go the extra mile during our stressful journey to a closing. Again thank you for everything and we will talk to you soon."
Steve V, Tyngsboro MA
"Thanks a lot Jeff, I really appreciate all your work you are doing for all of us. It's why you are the best in the business."
Ark S, Swampscott MA
"You and your team were very professional and extremely helpful. You can rest assured that I will be recommending you to all my friends and family members looking to get a mortgage. Thank you for all your help with my mortgage and making this process seamless for me. I have heard a lot of horror stories from friends who have purchased homes in the past and my experience was the complete opposite."
Najeeb B, Revere MA
"You took care of everything. I didn't worry about anything it went so well, it seemed almost to good to be true!"
Lisa B, Boston MA
"As always Jeff, you go the extra mile and take care of your customers."
David W, Concord MA
"Thank you, Jeff & Kerry. We received the brownies yesterday. Paul is thrilled! We also got the gift card that Joe gave us from you. Paul and I appreciate how seamless this transaction was thanks to both of you. Joe was also so accommodating and was very well prepared, unlike our last experience. We will certainly recommend you to all our friends and family."
Paul M and Carla B - Melrose MA
"Bob and I just wanted to thank you for taking care of the refinancing of our mortgage, which was quite painless! Also, thanks for the nice gift cards and delicious brownies!"
Bob and Sue B, Norton MA
"Just thought I'd drop you a note to tell you that everything went smoothly...without a hitch. I'm glad you were able to help Susan out too. I'd be more than happy to refer you to anyone and I know that may be looking for a mortgage. Thanks again for everything."
Kelly M, Woburn MA
"Very smooth and painless process with you compared to the run around we received from other banks. Thank you."
Ron and Cynthia Y, Stoneham MA
"Jeff - Jill and I are so excited to be moving into our house in Wakefield and we want to thank you all for your work on this to make it possible! I know you went beyond the call of duty to get everything done in record time - just 4 days from start to finish!!"
Fran D, Wakefield MA
"Just wanted to send a note of thanks for the smooth process we went through obtaining and closing our loan. There were no surprised at the closing table with regards to the mortgage and the attorney you selected was excellent to work with."
Rob and Jocelyn H, Danvers MA
"I wanted to make sure I got the chance to extend my thanks to you for helping us with our refinance. As well as a big thank you for the gift cards and goodies, they were all very much appreciated."
Lisa C, Plaistow, NH
CrossCountry Mortgage, LLC
99 Rosewood Drive, Suite 225, Danvers, MA  01923
Office:  (978) 548-4467
Copyright © 2020 Crosscountry Mortgage, LLC NMLS:3029 MB.803095.000
Branch NMLS: 1401242. Branch State Licensing: Connecticut (Branch MCL-BCH-1401242, Corporate 21057), Florida (Branch MLDB3853, Corporate MLD806), Maine (Branch 1401242, Corporate SLM12094), Massachusetts (Branch ML3029, Corporate ML3029), New Hampshire (Branch 20365-MB-BCH, Corporate 16654-MB ), Rhode Island (Branch 20122884LL B03/20163277LB B03, Corporate 20122884LL/20163277LB), South Carolina (Branch MLB - 1401242, Corporate MLS-3029)

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